Help Center

We understand that things happen and you may need to adjust your order. As long as your order hasn't shipped yet, you can manage it directly through your account.

Update Your Order Online

The fastest way to make a change is through our self-service portal. Simply log in to your Wild Oak Boutique account and navigate to your order history. If your order is still eligible for modifications, you will see options to:

• Cancel the entire order.
• Update or change items within the order.

Need Assistance?

If you don't see the option to modify your order in your account, it likely means the fulfillment process has already begun. In this case, please contact our Customer Support Team immediately.

While we cannot guarantee changes once an order is in process, we will do our absolute best to assist you before it leaves our warehouse. Once an order is successfully canceled, a refund will be issued to your original payment method.

If your order hasn’t shipped yet, you can update your shipping address directly through your account.

Update Your Address Online

1. Log in to your Wild Oak Boutique account and go to your orders.
2. If your order is still in the processing phase, you will see an option to Edit your order.
3. Update your shipping details and save.

Need Assistance? If you cannot make adjustments through your account, please contact our Customer Support Team immediately. We will do our best to update your order before it leaves our warehouse. Please have your order number and the new address ready.

If Your Order Has Already Shipped If an incorrect address was provided and the order has already shipped, please send us your order number and the correct address right away. While we cannot guarantee a reroute, we will attempt to help retrieve the package. In many cases, packages with incorrect addresses are eventually returned to our warehouse as undeliverable.

We know plans can change, and we want to help you get your order just right! 💛

The quickest way to modify your order is through your customer account. If your order has not yet entered the fulfillment process, you can make adjustments directly there.

HOW TO REQUEST A CHANGE

1. Check Your Account: Log in to your Wild Oak Boutique account to see if your order is still eligible for edits.
2. Contact Support: If you are unable to make changes through your account, please reach out to our Customer Support Team immediately.
3. Provide Details: Be sure to include your order number and the specific items you wish to add or remove.

IMPORTANT NOTES

• Timing is Everything: Once an order has shipped, we cannot make any changes. If it's already on its way, you can initiate an exchange through our Return Portal.
• Payment Adjustments: If you add items, we will send an updated invoice for the difference. For removed items, adjustments will be issued as store credit or a refund based on eligibility.

NEED HELP FAST?

Because our team works quickly to get orders out the door, we recommend checking your account or contacting us as soon as possible for the best chance of updating your order.

We accept all major credit and debit cards, as well as a variety of express checkout and installment plans to make your shopping experience as seamless as possible.

Installment Plans (Buy Now, Pay Later)

• Sezzle: Split your purchase into 4 interest-free installments and receive your items right away.
• Afterpay: Pay in 4 interest-free installments over time.
• Shop Pay: Shopify’s express method that also offers 4 interest-free installments with immediate shipping.

Express & Digital Wallets

• PayPal: Complete your checkout in a single step using PayPal Express.
• Venmo: Available for U.S. customers via PayPal. Ensure "Online Purchases" is enabled in your Venmo app settings to see this option.
• Apple Pay: A quick and secure way to check out from your Apple devices.
• Google Pay: Complete your purchase in just a few clicks.

following:

1. Verify Your Payment Check for a confirmation from your payment provider (such as PayPal, Apple Pay, or your bank). This helps confirm that the transaction was successful.

2. Check for Typos Sometimes a small typo in your email address at checkout can prevent the confirmation from reaching your inbox.

3. What to Do Next If you still can’t find your confirmation, please reach out to us! To help us find your order quickly, please provide:

• The email address used at checkout
• The shipping address associated with the order

👉Contact us here

FREE SHIPPING & DISCOUNT CODES

We love offering free shipping to our customers! To qualify for free shipping, please note how promotional codes interact with your cart total:

• Post-Discount Minimum:Your final order subtotal must meet the required minimum purchase amount *after* all discount codes have been applied.
• How it Works: If a promo code lowers your subtotal below the free shipping threshold, standard shipping charges will be automatically re-applied at checkout.
• An Example: If the free shipping minimum is *$99* and a discount code brings your subtotal down to *$95*, the system will add our standard shipping fee.

PRO TIP: HOW TO RECLAIM FREE SHIPPING

• Add a Small Item: Don't let shipping fees ruin your discount! Simply add a small accessory, a pair of socks, or jewelry to your cart to bring your post-discount total back above the minimum threshold. 
• Get More Value: This ensures you get to keep your discount *and* get 100% free shipping while adding a little extra something to your wardrobe!

You may notice that prices shown on our website sometimes look different from those displayed on platforms such as Facebook, Instagram, or TikTok. This is completely normal and typically happens for a few key reasons:

Currency Conversion On social media platforms, prices are almost always shown in USD (U.S. dollars). Meanwhile, on our website, pricing may adjust to your local currency based on your location or browsing settings. Depending on daily exchange rates and conversion fees, the displayed price can look slightly higher or lower.

Platform-Specific Adjustments Each platform has its own built-in systems for showing product prices. Sometimes, minor differences appear due to how these platforms calculate taxes, apply rounding, or display pricing across different countries.

Shopping Experience Benefits While prices may vary slightly, there are benefits to shopping through both options:

• Website: Full access to our entire collection, detailed size guides, and exclusive promotions.
• Social Media Shops: Integrated checkout, affiliate-driven recommendations, and unique platform discounts or incentives.

What You Can Count On No matter where you shop—our website or social media platforms—the value of your order is always consistent. You’ll receive the same high-quality products, fast shipping, and customer support. Any small differences in displayed pricing come down to how each platform processes currency and transactions.

We understand it’s easy to miss a coupon code at checkout—it happens to all of us! 💛

Update Your Order Online The fastest way to apply a forgotten discount is through your Wild Oak Boutique account. If your order is still in the processing phase, you can manage your order details directly and add a valid coupon code.

Need Assistance? If you do not see the option to add a discount in your account, please reach out to our Customer Support Team immediately. Provide your order number and the coupon code you intended to use, and we will review your order for eligibility.

Important Notes

• Timing: Coupon adjustments can only be made within a limited time after purchase, typically while the order is still processing.
• Validity: Coupons must be active at the time of purchase to be honored; expired codes cannot be applied retroactively.
• Exclusions: Some items, such as final sale products, collaborations, or specific promotions, may be excluded from discount codes.

Shipping Rates & Delivery Times

We offer several shipping options to get your order to you as quickly as possible.

Important Shipping Details

• Processing Time: We aim to ship all orders the same business day if placed before 11 AM CST. Orders placed after this time on Friday will ship the following Monday.
• Service Area: Standard shipping is available to all 50 states, including PO Boxes and APO/FPO addresses.
• Expedited Restrictions: Please note that Expedited & Express Shipping is not available for PO Boxes or APO/FPO addresses.
• Issues: If you experience any shipping issues, please contact our support team within 10 days of your order.
• Potential Delays: Please note that shipping times and time in transit may be delayed during holidays, large promotions, or due to severe weather conditions.

Tracking & Confirmations

• Confirmation Emails: If you haven't received a confirmation, please check your junk or spam folders. You can also mark us as a "Safe Sender" to ensure future updates reach your inbox.
• Live Tracking: Once your order is labeled, you will receive an email with your tracking number and full tracking details.

Lost, Stolen, or Damaged Items

• Lost or Stolen Packages: If your tracking shows your package was delivered but you cannot find it, please check with neighbors, building management, or surrounding delivery areas first. If it is still missing or you suspect it was stolen, please reach out to our support team so we can assist you in filing an official claim with the carrier. 
• Defective Merchandise: If an item arrives damaged, please visit our Returns Portal immediately. Select "item is damaged" and provide a photo and description so we can make it right.

Shipping Rates & Delivery Times

We offer reliable shipping options to get your favorites to you in Canada.

Important Shipping Details

• Processing Time: We aim to ship all orders the same business day if placed before 10 AM CST. Orders placed after this time on Friday will ship the following Monday.
• Address Updates: Once an international order is placed, we are unable to update the shipping address.
• Duties & Taxes: Please note that Duties, GST, and Taxes are non-refundable once your parcel has shipped.
• Claims Window: If there is an issue with your package, you must contact Customer Support within 30 days of placing your order.
• Potential Delays: Please note that shipping times and time in transit may be delayed during holidays, large promotions, or due to severe weather conditions.

Tracking Your Package

Once your order is packaged and labeled, you will receive an email with your tracking number. This email contains all the information you need to follow your package's journey. If you have trouble tracking your order, please email us with your order number for assistance.

Lost, Stolen, or Damaged Items

• Lost or Stolen Packages: If your package is missing, please contact your local post office or carrier. We will wait 7 days from the date marked as "delivered" before filing an official claim.
• Claims Process: Claims may result in a replacement package or store credit for sold-out items. We do not offer refunds for packages marked as "delivered". .
• Non-Deliverable Packages: Packages returned as non-deliverable will not be reshipped. They will be eligible for store credit, minus shipping expenses.
• Defective Merchandise: If an item arrives damaged, please visit our Returns Portal immediately. Select "item is damaged" as your reason and provide a photo so we can assist you.

SHIPPING RATES & DELIVERY TIMES

We offer reliable international shipping to get our styles to you, wherever you are.

IMPORTANT SHIPPING DETAILS

• Processing Time: We aim to ship all orders the same business day if placed before 10 AM CST. Orders placed after this time on Friday will ship the following Monday.
• Potential Delays: Please note that shipping times and time in transit may be delayed during holidays, large promotions, or due to severe weather conditions.
• Duties & Taxes: For most countries, duties and taxes are paid at checkout so there are no extra fees at customs. However, some countries require these to be paid upon entry. Please note that these fees are non-refundable once the parcel has shipped.
• Claims Window: If there is a shipping issue, you must contact Customer Support within 10 days of placing your order.

TRACKING YOUR PACKAGE

Once your order is packaged and labeled, you will receive an email with your tracking number. This email contains all the information you need to follow your package's journey. If you have trouble tracking your order, please email us with your order number for assistance.

LOST, STOLEN, OR DAMAGED ITEMS

• Lost or Stolen Packages: If your package is missing, please contact your local carrier. We will wait 7 days from the date marked as "delivered" before filing an official claim.
• Claims Process: Claims may result in a replacement package or store credit for sold-out items. We do not offer refunds for packages marked as "delivered". If your package was marked delivered but is missing, you will need to file a police report.
• Non-Deliverable Packages: Packages returned as non-deliverable will not be reshipped. They will be eligible for store credit, minus shipping expenses.
• Defective Merchandise: If an item arrives damaged, please visit our Returns Portal immediately. Select "item is damaged" as your reason and provide a photo so we can assist you.

SHIPPING TIME

For comprehensive details on our shipping rates, methods, and processing times, please refer to our full Shipping Article.

MY PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT!

We use a no-signature-required delivery service. If no one is home, the package will be left in a secure location around your property.

Before Contacting Us, Please Try the Following:

• Check common areas: If you live in an apartment or complex, check with the mailroom, lobby, reception, or apartment manager.
• Ask around: Check with neighbors to see if the package was collected for safekeeping.
• Wait 48 hours: Carriers like USPS occasionally mark packages as "delivered" a day or two before they actually arrive.
• Contact the carrier: Reach out to your local post office or carrier for GPS coordinates or more information on the delivery location.

LOST OR STOLEN PACKAGES

If your package still hasn’t arrived within 7 days of the marked delivery date, please reach out to our Customer Support Team.

Important Policy Notes:

• Claims Process: Reshipments or store credits for missing packages are issued at the discretion of Wild Oak Boutique. We do not offer refunds for packages marked as "delivered."
• Carrier Responsibility: We recommend filing a formal claim directly with the carrier. Wild Oak Boutique is not responsible for lost, stolen, held, or damaged packages.
• Forwarding Addresses: If you use a shipping forwarding service, you are responsible for contacting that company to locate your shipment.

TRACK YOUR SHIPMENT

The most efficient way to stay updated on your delivery is through your Wild Oak Boutique account.

Where to find tracking details:

• Account Dashboard: Log in to view your full order history and real-time tracking status.
• Email Confirmations: Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number.
• Spam Folder: If you don't see your confirmation within 24 hours, please be sure to check your junk or spam folders.

WHY IS MY ORDER DELAYED?

We strive to process orders quickly, but several factors can influence delivery timelines:

• Processing Window: Orders placed before 11 AM CST ship the same business day. Orders placed after this time, or over the weekend, will ship the following business day.
• Tracking Updates: It can take up to 24 hours for tracking information to populate once the carrier has scanned the package.
• External Factors: Carrier delays may occur due to high volume during holidays or promotions, severe weather conditions, or labor shortages.

NEED ASSISTANCE?

If you have not received a shipping confirmation after 24 business hours, or if your tracking hasn't updated for several days, please reach out to our Customer Support Team.

If you believe your order has been lost while in transit, please contact us right away so we can help.

The Claim Process

We follow a standard procedure to resolve issues with missing shipments:

• Wait Period: We must wait 7 days from the most recent tracking update or the date marked "delivered" before we can file an official claim with the carrier.
• Filing the Claim: Once that 7-day window has passed, we will file a claim for failed delivery on your behalf.
• Resolution: Once the carrier or insurance claim is resolved, we will either resend your package or issue store credit if the original items are no longer available.

Important Notes

• Resolution Support: While we work closely with carriers to locate missing packages, final resolutions (such as replacements or store credit) depend on your package protection status and the completion of the standard 7-day transit waiting period.
• Police Reports: For packages marked delivered that are suspected stolen, a police report may be requested to complete the official carrier claim process.
• We’re Here to Help: Our customer experience team is always available to walk you through every step of the delivery or transit claims process to ensure we get this sorted out for you as quickly as possible!

If you believe your order was stolen or misdelivered, please contact us right away so we can help.

THE CLAIM PROCESS

To resolve issues with missing shipments, we follow a specific process based on your package protection selection:

• Orders with Package Protection (Re:do): We can file a claim on your behalf after 7 days from the carrier’s “delivered” scan. Once the claim is approved, we will send a replacement or issue store credit if the item is sold out.
• Orders without Package Protection: We require a copy of a police report for the missing package. After you provide the report and it has been 7 days since the order was marked delivered, we will review and consider reissuing the package.

IMPORTANT NOTES

• Resolution Support: While we work closely with carriers to locate missing packages, final resolutions (such as replacements or store credit) depend on your package protection status and the completion of the standard 7-day transit waiting period.
• Support: Our team is here to walk you through every step of the delivery or transit claims process to ensure we get this sorted out for you as quickly as possible!

HOW IT WORKS

Yes! We offer convenient store pickup for our customers in the Sioux Falls, SD area.

• Select Pickup at Checkout: Simply choose the "Local Pickup" option when placing your order.
• Confirmation Email: Once your order is ready, you will receive an email containing a unique access code for our smart lockers.

PICKUP LOCATION & HOURS

Our smart lockers are located at the North entrance of our building.

• Address: 4001 W 34th St North, Sioux Falls, SD 57107-1456
• Pickup Hours: 6:00 AM to 10:00 PM daily

NEED HELP?

Missing Code: If you have trouble accessing the lockers or didn't receive your unique locker access code, please reach out to our support team so we can retrieve it for you immediately.

Accidentally Selected Pickup?: If you placed an order for local pickup but need it shipped instead, contact us right away! We can send an invoice for the standard $6.95 shipping fee and get it routed to your home.

Forgot to Select Pickup?: If you wanted to pick your order up but accidentally paid for shipping, reach out to our team immediately. As long as your order hasn't been processed by our warehouse, we can switch it to local pickup and refund your shipping fee.

Thank you for shopping with Wild Oak Boutique! If your purchase isn’t quite right, we are happy to help you find something you love.

HOW TO START A RETURN

To begin your process, please follow these steps:

1. Visit the Portal: Go to our returns portal.
2. Select Your Resolution: Follow the prompts to set up an exchange or a return for store credit.
3. Get Your Label: If a return label is required, it will be generated for you once the setup is complete.

YOUR OPTIONS

We offer several ways to ensure you're satisfied with your order:

• Exchanges: Swap your item for a different size or a completely new product during the portal process.
• Store Credit: Return your item and receive credit to use on a future purchase.
• Refunds: If you prefer a refund to your original payment method, you can select this option directly within our Return Portal. If you purchased Re:do Coverage at checkout, your return shipping and refund processing are 100% free. If you did not purchase Re:do Coverage, a return shipping label fee and a flat 3% processing fee will be deducted from your final refund amount.

IMPORTANT DETAILS

• Return Policy: For full eligibility details, please refer to ourreturn policylink provided within the portal.
• Condition: Items must be in their original condition to be eligible for a return or exchange.

We want you to love your purchase! If you need to make a return, please keep the following requirements in mind:

• Window: Items must be returned or postmarked within 30 days of the purchase date.
• Holiday Exception: Orders placed between October 21st and December 26th are eligible for return until January 31st.
• Condition: Merchandise must be unworn, undamaged, unwashed, and have all original tags attached.
• Exclusions: For hygienic reasons, we cannot accept returns on earrings, hair accessories, undergarments, hair tools, items marked "Final Sale," or products with sanitary tags removed.

RE:DO COVERAGE

We’ve partnered with Re:do to provide a seamless return experience.

• With Coverage ($2.48): Enjoy free unlimited returns for store credit or exchanges and integrated package protection on your order.
• Without Coverage: You can still use our portal, but a shipping label fee of $4.95 will apply per return.

HOW TO START A RETURN

1. Visit the Portal: Go to our Returns Center and enter your order number and zip code.
2. Choose Your Method: You can use our generated label or ship it back yourself using your preferred carrier.
3. Mailing Address: > Wild Oak Boutique

   4001 W 34th St N Sioux Falls, SD 57107-1456

EXCHANGES & REFUNDS

• Exchanges: For even exchanges, your new order will ship as soon as your return package is scanned by the carrier. If your new items have a higher value, an invoice for the difference will be sent via email. Because our unique styles sell out quickly, your exchange items are officially secured for shipment the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!
• Refunds: Refunds to your original payment method can be selected directly within our Return Portal. If you purchased Re:do Coverage at checkout, your return shipping and refund processing are 100% free. If you did not purchase Re:do Coverage, a return shipping label fee and a flat 3% processing fee will be deducted from your final refund amount.

We want our Canadian customers to have a great experience. If you need to return an item, please follow these requirements:

• Holiday Window: Orders placed between October 21st and December 26th are eligible for return until January 31st.
• Standard Window: You have 30 days from the purchase date to make a return.
• Condition: Merchandise must be unworn, undamaged, unwashed, and have the original tags intact.
• Non-Returnable Items: We cannot accept returns on earrings, hair accessories, undergarments, hosiery, face masks, hair tools, items marked "final sale," or any product with the sanitary tag removed.

RE:DO COVERAGE

We’ve partnered with Re:do to provide a seamless return experience for our customers in Canada.

• With Coverage: Enjoy free unlimited returns for store credit and integrated package protection on your order.
• Without Coverage: You can still use our portal, but you will be responsible for the cost of the return shipping label.

HOW TO START A RETURN

1. Visit the Portal: Go to our Returns Center and enter your order number and zip code.
2. Ship It Back: You can use a label from our portal or your own preferred shipping method.
3. Mailing Address: > Wild Oak Boutique

   4001 W 34th St N Sioux Falls, SD 57107-1456

EXCHANGES & REFUNDS

• Exchanges: Please note that our returns portal does not support international exchanges at this time.
• Refunds: If you prefer a refund to your original payment method rather than store credit, please contact our support team. A standard processing fee applies to all refund requests.

We want our international customers to be satisfied with their purchase. Please note the following requirements for international returns:

• Window: Items must be returned or postmarked within 30 days of the purchase date.
• Holiday Exception: Orders placed between October 21st and December 26th are eligible for return until January 31st.
• Condition: Merchandise must be unworn, undamaged, unwashed, and have the original tags attached.
• Exclusions: For hygienic reasons, we cannot accept returns on earrings, hair accessories, undergarments, hosiery, face masks, hair tools, items marked "Final Sale," or products with sanitary tags removed.

RE:DO COVERAGE

We’ve partnered with Re:do to provide a seamless return experience for our customers in Canada.

• With Coverage: Enjoy free unlimited returns for store credit and integrated package protection.
• Without Coverage: You can still use our portal, but you will be responsible for the cost of the return shipping label.

HOW TO START A RETURN

1. Visit the Portal: Go to our Returns Center and enter your order number and zip code.
2. Ship It Back: You can use a label from our portal or your preferred carrier. Ensure it is postmarked within 30 days of purchase.
3. Mailing Address: > Wild Oak Boutique

   4001 W 34th St N Sioux Falls, SD 57107-1456

EXCHANGES & REFUNDS

• Exchanges: Unfortunately, we do not offer exchanges for international orders at this time.
• Refunds: If you prefer a refund to your original payment method rather than store credit, please contact our support team. Please note that a standard processing fee applies to all refund requests.

SUBMITTING A RETURN

• How do I submit a return? Simply start your return via our Returns Portal. You can choose to use the QR code or shipping label provided once you initiate the process.
• Can I return products from multiple orders together? No, at this time, you can only create returns for individual orders.
• Can I change my return type? If you need to modify your return or switch from store credit to an exchange, please email our support team. We can modify the request or cancel it so you can start a new one.

RE:DO COVERAGE

We have partnered with Re:do to provide a seamless return experience.

• Coverage Benefits: For a small fee at checkout, you receive Free Unlimited Returns for store credit or exchanges, plus Package Protection on your order.
• Without Coverage: If you opt out of Re:do, you can still use our portal, but a shipping label fee will apply per return.

TRACKING & STATUS

• Have you received my return? Returns typically arrive at our warehouse within 3–10 business days.
• When will I get my credit? Your store credit or exchange order will be processed as soon as the carrier scans your return package.
• Missing Labels: If you don't see your label or QR code in your inbox, please check your promotions and junk/spam folders. Please wait 24 hours before contacting support if it hasn't arrived.

TROUBLESHOOTING

• "Shop Now" not working? If the portal isn't loading correctly, try using Google Chrome or Safari in incognito/private mode. Issues often occur when using "pop-up" browsers within apps like Facebook or Instagram.
• Refund Requests: If you prefer a refund to your original payment method, please contact our support team. Please note that a standard processing fee applies to all refunds.

NEED ADDITIONAL HELP?

Our support team is here to assist with:

• Tracking the status of your return shipment.
• Editing or updating an existing return.
• Switching to a different size for an exchange.

Please reach out to us directly through our Contact Page.

SUBMITTING AN EXCHANGE

• How do I start? Simply initiate your exchange via our Returns Portal. Once complete, you can use the provided QR code or shipping label to drop off your package at your local carrier.
• What can be exchanged? Most items are eligible, however, earrings, hair accessories, undergarments, hosiery, face masks, hair tools, or any items marked as "Final Sale" are non-returnable and cannot be exchanged.

PROCESSING & SHIPPING

• When will my exchange ship? Your new order will be processed and shipped the moment your return package is scanned by the shipping carrier.
• Paying a Balance: If your new items cost more than your original return, we will send an invoice via email for the difference. 
• Important Note: Because our unique styles sell out quickly, your exchange items are officially secured for shipment the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!

SHOP NOW FEATURE

• What is Shop Now? This feature allows you to select new products directly on our website during the return process.
• Bonus Credits: If you select *Shop Now*, you may be eligible for bonus credits toward your new order. These credits only apply to exchanges of equal or greater value than the original items and are non-refundable and non-transferable.
• Restrictions: We are unable to apply rewards points or additional promo codes to cover any remaining price difference during a "Shop Now" exchange. There are no additional processing fees for performing an exchange.

TROUBLESHOOTING

If the "Shop Now" feature or portal is not loading correctly, please try using Google Chrome or Safari in incognito/private mode. Many issues are caused by "pop-up" browsers used within apps like Facebook or Instagram.

If you still experience trouble, please contact our support team so we can manually assist with your exchange.

THE EXCHANGE PROCESS

To ensure a smooth transition to your new items, we follow a standard release process:

• Drop-off Required: You must first drop off your return package at the designated carrier.
• Order Release: Your new exchange order will be automatically released and processed for shipment as soon as the carrier scans your return package.
• Even Exchanges: For even exchanges, your new items will ship once that scan is confirmed.

IMPORTANT NOTES

• Price Differences: If your new items have a higher value, a convenient payment invoice for the difference will be sent directly to your email.
• Item Availability: Because our unique styles sell out quickly, your exchange items are officially secured the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!
• Tracking: You will receive a brand new shipping confirmation email with tracking information the moment your exchange order leaves our warehouse.

NEED ASSISTANCE?

If you run into any issues with the portal or need help with the exchange process, our team is always here to guide you through it. Please reach out to us via our Contact Page.

Don't worry! If you can't find your order number in your confirmation email, we can help you recover it so you can start your return or exchange.

How to Recover Your Order Details

Please provide us with the following information:

• Shipping Address (used at checkout)
• Email Address (associated with the order)

Once we receive these details, we will resend your order number information directly to you so you can initiate your return.

If you have already returned an item but haven't received your credit or exchange, we’re here to help investigate the delay.

How to Get Help

Please contact our customer service team and include the following details:

• Order Number
• Associated Email Address
• A Brief Description of the missing item or credit

Our team will investigate the issue immediately to ensure your return, exchange, or credit is processed correctly.

To make sure your return is processed quickly and your exchange is sent out without delay, please follow these steps:

1. Prepare Your Shipment

• Package your items carefully and attach the provided return label.
• Get it scanned: Drop your package off at the post office or carrier location and ensure it is scanned.
• Save your receipt: Always keep your drop-off receipt for your records.

2. Complete Your Exchange

• Check your email: If there is a price difference for your exchange, we will email you an invoice for the remaining balance.
• Pay the invoice promptly: Because our unique styles sell out quickly, your exchange items are officially secured for shipment the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!
• Processing: Your new order will be processed and shipped as soon as the invoice is paid and your return package has been scanned.

3. Need Assistance?

If you don't receive a confirmation email or need help with a balance invoice, please contact customer service. Our team can manually process your return or help resolve any issues.

✅ Handling Price Differences in Exchanges

If your exchange items have a price difference compared to your original return, an invoice will be sent to your email for the remaining balance. Follow these steps to ensure your exchange is processed without delay:

1. Check Your Email & Pay Promptly

• Look for an invoice from our shop detailing any additional costs for your exchange.
• Pay the balance using the link provided in the email or the instructions from our team.
• Note: Because our unique styles sell out quickly, your exchange items are officially secured for shipment the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!

2. Order Processing

• Confirmation: Your new exchange order will be processed and shipped as soon as your payment is confirmed and your return package has been scanned.
• Stay Updated: You will receive a notification once your new items are on their way.

3. Troubleshooting

• Missing Invoice? If you have not received your invoice or notice a discrepancy, please reach out to customer support for assistance.
• Missing Order Number? If you can't find your order number, provide us with your shipping address and email so we can recover it for you.

While it may seem easier to bundle everything together, following the correct labeling process ensures your store credit or exchange is processed without delay.

The General Rule

• Use Unique Labels: We recommend returning items separately if they have been assigned unique return shipping labels. This ensures each item is tracked and processed correctly by our system.

Can I Combine My Returns?

If your items are from the same order and you have not yet mailed them back, we can help you consolidate them:

1. Request a Reset: Contact our support team to have your returns reset.
2. Generate One Label: Once reset, you can create a single combined return.
3. Ship Together: You will then receive one shipping label to package everything together securely.

💳 LOCATING YOUR STORE CREDIT

You can view and manage your balance anytime by visiting your Account Profile. We no longer use a separate "Wallet"—all credits are tied directly to your email address for easier access!

💡 PRO TIP: To ensure you never lose track of your credit, always log in using the same email address used for your previous orders. This ensures your balance is ready for you at checkout!

Ready to use your credit? It’s easier than ever.

1. Log In: Make sure you are signed into your Wild Oak account.
2. Checkout: Proceed to the payment page.
3. Select Payment: Your available store credit will appear as a selectable payment method under the "Payment" section. Simply click to apply it to your total!

Missing Your Balance?

• Check Your Email: If you recently submitted a return, your store credit automatically processes the moment the carrier scans your package. Please verify you are logging in with the exact same email address used to place your original order.
• Still Not Showing?: If you are logged into the correct email and your balance is missing or incorrect, please reach out to our support team.Let us know your original order number or any secondary email addresses you may have used so we can locate your credit and resolve this for you immediately!

Note: Store credit is treated as currency, not a discount code, so you can typically use it alongside other promotional codes!

⏳ When does my store credit / gift card expire?

Good news! For the vast majority of our customers, your funds are yours to keep until you're ready to use them.

No Expiration Dates

• Lifetime Validity: Standard gift cards and store credit never expire.
• Full Shop Access: You can use your balance on any item currently available in our store.

Promotional Exceptions

• Special Offers: Please note that certain special gift card promotions may provide gift cards that do have an expiration date.
• Check Your Terms: We recommend checking the specific details of any promotional offer to see if an expiration date applies to that credit.

Stack Your Savings

We want you to get the most out of your shopping experience. You can easily combine your gift cards with:

• Discount Codes
• Reward Points

How to Redeem

Simply enter your unique credit or gift card code at checkout, and the balance will be applied to your total immediately.

💳 How to Apply Store Credit or Gift Cards

Ready to use your credit? It’s easier than ever.

1. Log In: Make sure you are signed into your Wild Oak account.
2. Checkout: Proceed to the payment page.
3. Select Payment: Your available store credit will appear as a selectable payment method under the "Payment" section. Simply click to apply it to your total!

Note: Store credit is treated as currency, not a discount code, so you can typically use it alongside other promotional codes!

🎁 Do you offer gift cards?

Yes, we do! We offer digital gift cards that are perfect for any occasion.

The Details

• 100% Digital: All gift cards are sent electronically via email; we do not offer physical cards for purchase at this time.
• Never Expire: Our standard gift cards have no expiration date, so you can shop whenever you're ready.
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Can't find your gift card?

If your digital gift card hasn't arrived or you've misplaced the email:

1. Check your spam/junk folder for an email from Wild Oak Boutique.
2. Contact us: If you still can't find it, please email our support team and we will be happy to resend it to you.

🎟️ Can I use a Gift Card or Store Credit with Discounts and Rewards?

Yes! 🎉 You can absolutely use a Wild Oak Boutique gift card or store credit in conjunction with discount codes or reward points.

How to Maximize Your Savings

To ensure everything applies correctly, follow these steps at checkout:

1. Enter your Gift Card/Store Credit code first.
2. Apply your Discount or Rewards code in the available field.

How It Works

• Order of Operations: The gift card will apply to your order total after the discounts have been deducted.
• Balance Coverage: If your gift card balance does not cover the full order amount, you can easily pay the remaining difference using any other supported payment method.

✨ HOW DO I BECOME A REWARDS MEMBER?

Becoming a Wild Oak Boutique rewards member is easy and completely free! Membership gives you instant access to exclusive perks and savings.  

ALREADY HAVE AN ACCOUNT?

If you have previously created a Wild Oak Boutique account, congrats! You are already a rewards member.  

• Next Step: Simply log into your account to access your rewards dashboard and start enjoying your benefits.  

DON'T HAVE AN ACCOUNT YET?

No problem! Joining takes less than a minute.

• Get Started: You can create your free account here.
• Start Earning: Once registered, you'll immediately begin earning rewards on every purchase.  

💡 PRO TIP

Did you know that rewards members also get early access to new arrivals and special sales? Make sure you're logged in every time you shop so you never miss a point!  

🌟 What are the benefits of joining Oak Perks?

Joining Oak Perks is your ticket to exclusive savings and special treatment! As a member, you'll earn rewards every time you engage with us.

Earn Points on Every Purchase

• Shop & Earn: Collect points for every dollar spent on your favorite items.
• Engagement Rewards: Earn extra points for actions like following us on social media or leaving product reviews.

Exclusive Member Perks

• Redeem for Discounts: Turn your hard-earned points into savings on future orders.
• Birthday & Anniversary Gifts: Celebrate your special milestones with exclusive discounts and perks just for you.
• VIP Access: Enjoy loyalty-only promotions and early access to new arrivals.

Ready to see more?

You can view your current point balance and explore the full list of benefits on our Rewards Page.

💡 PRO TIP

Don't forget to enter your birthday in your account profile at least 30 days in advance to ensure your birthday reward arrives right on time!

👯‍♀️ Refer a Friend & Get Rewarded!

Sharing is caring! Invite your friends to shop at Wild Oak Boutique, and everyone wins.

How It Works

• For Your Friend: They will receive a $15 coupon code to use on their first order.
• For You: You will receive $20 off your next purchase once your friend completes their first order.
• Get Started: You can begin sharing your unique link here.

Qualification Rules

To ensure both you and your friend receive your rewards, please keep the following in mind:

• New Customers Only: Your friend must be a new customer who has never purchased from our site before.
• Valid Email: Your friend must sign up with a valid email address.
• No Self-Referrals: You cannot refer yourself or another member of your own household.

Are there any restrictions?

• Minimum Spend: To use your $20 off referral code, your order must have a minimum subtotal of $75.
• Excluded Items: Referral codes cannot be applied toward the purchase of sale items or gift cards.
• First Purchase Only: Only the very first purchase made by your friend qualifies for the referral reward.

🌟 Loyalty Program Points & Tiers

How can I use my points?

At checkout, you will see a dropdown menu to apply points for a reward. You must be logged into your account for this option to appear.

Redemption Rates

Tiers & Perks

• Tier Requirements: Points needed to reach specific tier levels can be found in our detailed tier chart.
• Member Perks: Each tier offers unique benefits. You can view the full list of rewards and perks here.
• Maintaining Status: Once you enter a new tier, you keep that status for 12 months. If your spending over those 12 months doesn't meet the threshold, your status will be adjusted accordingly.

Tracking Your Progress

You can view your current point balance, rewards history, and tier progress by logging into your Rewards Page.

Frequently Asked Questions

Why aren't my points showing up yet?

• Recent Orders: Points typically post to your account once your order has shipped. Please allow up to 24 hours after shipping for them to appear.
• Product Reviews: Reviews are approved within one week. Points usually post a few business days after the review is live. Remember to use the review request email sent 7 days post-delivery to qualify.

Do my points or rewards expire?

• Points: Expire after 365 days of account inactivity.
• Reward Codes: Once you redeem points for a code, that code is valid for 30 days.

Can I earn points when paying with a Gift Card?

• Points are only earned on amounts paid via debit or credit card. If an order is split between a gift card and a credit card, you will only earn points on the portion paid by the credit card.

💡 Still have questions?

If your points haven't posted after 24 hours of shipping, please email our support team so we can look into it for you!

🎂 Birthday & Anniversary Rewards

What do I get for my birthday?

Great news! All of our loyalty program members receive a birthday discount.

• Tiered Rewards: Your specific reward tier status determines the exact discount you will receive.
• Redemption Window: You have 30 days to redeem your discount code once it is issued.

Will I get my discount code on my birthday?

It depends on when you joined the program:

• Early Sign-up: If you signed up for Oak Rewards prior to your birthday, you will receive your discount code on the day of your birthday.
• Recent Sign-up: If you sign up for Oak Rewards within 30 days of your birthday, your discount will be sent 30 days after your birthday.

Do you offer anniversary discounts?

Yes! We love celebrating your milestones with us. You can find all the details on how to earn points and view your specific anniversary perks on our Rewards Page.

💡 PRO TIP

To ensure you don't miss out, make sure your birthday is updated in your account profile at least 30 days before your big day!

Oak Rewards in the Mobile App

📱 MAXIMIZE YOUR PERKS

Shopping on our app is the fastest way to earn and redeem your Oak Rewards!

EARNING POINTS ON THE GO

• Synced Rewards: You earn points on every app purchase exactly as you do on our website.
• Flexible Access: You don’t have to use the app to stay a member—you’ll receive the same exclusive perks however you choose to shop.

MANAGING YOUR REWARDS

• Track Your History: To view your full dashboard, log in and select the "Rewards" link under your account menu.
• Redeem at Checkout: When you’re ready to use your points, simply use the dropdown menu at the top of the Cart Page. You can select your available reward from the list to apply the discount to your order.

💡 PRO TIP

Keep your favorite styles and rewards right at your fingertips! Download the Wild Oak Boutique App here to get started.

WILL I LOSE MY POINTS?

Because points are earned based on dollars spent, your balance will be adjusted based on the type of return you choose:

• Refunds: You will lose the points earned for every dollar that is refunded to your original payment method.
• Store Credit & Exchanges: You will keep all points earned if you choose to return your items for a gift card or an exchange.
• Note on Redemptions: You will not receive "new" points when an exchange order is issued or when you redeem a gift card for a purchase.

COUPONS & REWARD CODES

If you used a reward coupon on an order that you are now returning, please note the following:

• Automatic Restoration: Coupons and reward codes are not automatically added back to your account once a return is processed.
• How to Reclaim: To have your reward or coupon reinstated, please email our support team and we will be happy to assist you.

Sizing & Fit Guide

Looking for the perfect fit? For the most accurate sizing, we recommend checking the product descriptions, exact measurements, and model sizing listed on each individual item's page.

• Denim Sizing: Most of our denim fits True to Size (TTS). If an item runs small or large, we will specifically note if you should size up or down in the product description.
• Understanding the Numbers: For many of our brands (like KanCan and Risen), the first number is the size and the second number is the waist measurement.
• Inseam: Detailed inseam lengths are provided in the description of every pair of jeans.

Personalized Recommendations: We now offer True Fit on all of our product pages! Simply click the True Fit icon to input your information and receive a personalized sizing recommendation based on brands you already wear.

INTERNATIONAL SIZE CONVERSION

INTERNATIONAL DUAL SIZE CONVERSION

SHOE SIZE INTERNATIONAL CONVERSION 

Jean Sizing:

KANCAN 

RISEN JEANS

EUNINA 

VERVET 

FLYING MONKEY 

STAY IN THE LOOP

We are constantly refreshing our inventory and adding New Arrivals every single day. While we strive to keep your favorites available, please note the following:

• Restock Notifications: Because we cannot provide exact dates for when specific items will return, we highly recommend signing up for restock notifications directly on the product page.
• Be the First to Know:* By signing up, you will receive an automated alert the moment the item is back in stock.
• Demand-Based Restocking:* Your interest helps us! When you sign up for alerts, it lets our team know which styles are most loved so we can work on getting them back in stock as quickly as possible.

SHOPPING TIPS

• Check Daily:* New styles are added to the site daily, so check our *New Arrivals* section often.
• Act Fast:* Popular restocked items tend to sell out quickly. We recommend completing your purchase as soon as you receive your notification.
• Can't wait?* Check out our current collection to find a similar style or fit that you might love just as much!

DOWNLOAD NOW

Get the app for your device by clicking the link below:

• Download for iOS & Android: Wild Oak Boutique Mobile App

GET THE FULL EXPERIENCE

Shopping is easier and faster with the Wild Oak Boutique mobile app. Enjoy a more personalized experience and stay up-to-date with everything happening at the boutique.

WHY SHOP ON THE APP?

• Exclusive Products: Get first access to app-only styles and limited-edition releases.
• Early Access Promotions: Be the first to shop our biggest sales and special promotions before they hit the website.
• Instant Notifications: Turn on push notifications to receive real-time updates on new arrivals and restocks.

💡 PRO TIP

Don't forget to log in to your Oak Rewards account after downloading! You can track your points and redeem rewards directly at the top of the cart page within the app.

Wild Oak Mobile App Perks

EXCLUSIVE OFFERS

• Instant Savings: Download our App and enable push notifications to receive an immediate 15% off coupon for your next order.
• App-Only Deals: Gain access to exclusive discounts and promotions available only to our mobile community.

SHOP BEFORE THE REST

• Early Access: Be the first to shop New Arrivals before they hit the website.
• Restock Alerts: Stay ahead of the crowd with real-time notifications for our most popular items.

A BETTER SHOPPING EXPERIENCE

• Seamless Browsing: The app is designed for speed and ease of use, making it the most convenient way to shop Wild Oak Boutique.
• Personalized Feeds: See the styles you love most right when you open the app.

READY TO SHOP?

Download the app for your device and unlock your 15% discount today:

• Download for iOS & Android

SEAMLESS SYNCING

Yes! Your Wishlist is designed to follow you wherever you shop. Whether you are browsing on your computer or your phone, your saved favorites will be waiting for you.

HOW IT WORKS

To ensure your items sync correctly across all platforms, please keep the following in mind:

• One Account: Ensure you are signed into the same account on both the mobile app and our website.
• Cross-Device Access: Your Wishlist syncs seamlessly between our desktop site, mobile website, and the Wild Oak Boutique app.
• Real-Time Updates: When you add or remove an item on one device, it will update across all other devices automatically.

💡 PRO TIP

Using your Wishlist is the best way to keep track of items you love while waiting for a restock or a special promotion!

SYNCING ACROSS DEVICES

Your Wishlist is designed to stay with you wherever you shop.

• Automatic Sync: As long as you are logged into the same account, your saved items will automatically sync between our website and the mobile app.

HOW TO ADD ITEMS

You can save your favorite styles to your Wishlist from two main areas:

• From Collection Pages: Simply click the heart icon located next to the product. This feature is available on both the website and mobile app.
• From Product Pages: * On the Website: Click the "heart" icon located directly on the main product image.
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  • On the App: Click the heart icon found within the main product image.

MANAGING YOUR LIST

When you are ready to review your saved styles, navigate to your Wishlist to:

• Move to Cart: Add products directly to your shopping cart for checkout.
• Clean Up: Easily remove any unwanted items to keep your list organized.

ORGANIZE YOUR FAVORITES

Yes! You can create multiple Wishlists to keep your favorite products perfectly organized.

HOW TO USE MULTIPLE LISTS

• Create New Lists: When adding an item to your Wishlist, you will have the option to create a new list (e.g., "Spring Must-Haves" or "Gift Ideas") for better organization.
• Select an Existing List: You can also choose to add items to any of your previously created lists from the selection menu.
• Categorize Your Styles: This feature allows you to separate different styles, brands, or seasonal looks into their own dedicated spaces.

💡 PRO TIP

Creating multiple Wishlists is a great way to prep for upcoming sales or to keep track of different sizes and colors you are considering!

SPREAD THE LOVE

Yes! You can easily share your Wishlist with friends and family, making it the perfect tool for birthdays, holidays, or just dropping a hint.

HOW TO SHARE

You can send your curated lists using several different methods directly from the Wishlist page:

• Email: Send a direct link to your entire list to any email address.
• Social Media: Instantly post your favorites to platforms like Facebook and Twitter.
• Direct Link: Copy the unique URL for your Wishlist to share via text or other messaging apps.

💡 PRO TIP

If you have multiple Wishlists , you can choose to share them individually. This is a great way to keep your personal shopping separate from a public "Gift Idea" list!

JOIN THE WILD OAK FAM

We are always looking for passionate creators who love helping women look and feel their best!If you love our trendy, affordable styles, we’d love to hear from you. 

PARTNERSHIP OPPORTUNITIES

We offer a variety of ways to work together, including: 

• Content & Campaigns: Opportunities for gifting, content creation, and unique brand campaigns. 
• Earnings & Perks: Access to affiliate marketing, personalized discount codes, and additional growth opportunities. 

HOW TO APPLY

To get started, simply visit our Ambassador Page and complete the application form. 

• Step 1: Click "Get Started" on the collab page to open the application. 
• Step 2: Fill out your details so our team can get to know you. 
• Review Process: We review every application carefully. If it seems like a good fit for our current campaigns, our team will be in touch! 

💡 PRO TIP

Make sure to follow us on Instagram and TikTok! We love seeing how you style your Wild Oak pieces even before we start a formal partnership.

WHY JOIN OUR COMMUNITY?

At Wild Oak Boutique, we are passionate about helping women look and feel their best!As a Brand Ambassador, you’ll enjoy a variety of exclusive partnership opportunities designed to reward your creativity and influence. 

EXCLUSIVE AMBASSADOR PERKS

• Earn Commission: Receive affiliate marketing commissions on every sale generated through your unique promotions. 
• Gifting & Product Access: Be the first to try our latest trendy styles through exclusive gifting opportunities. 
• Personalized Discount Codes: Share unique discount codes with your followers to help them save while you earn. 
• Get Featured: Gain exposure by having your content featured across our Instagram, Facebook, and TikTok platforms.
• Collaborative Campaigns: Participate in exciting content creation campaigns and customer giveaways. 

READY TO START?

We are always looking for creators who share our goal of making women feel confident!You can apply or log in to your account through our portal:  

• New Creators: Get Started & Apply Now 
• Existing Members: Log In Here

Here is the revamped version of your TikTok Affiliate Program article, formatted to be visually engaging and professional for your creator community on the Wild Oak Boutique help page.

TikTok Affiliate Program

JOIN OUR TIKTOK COMMUNITY

We are excited to offer an open collaboration opportunity that is simple, flexible, and rewarding! Whether you are a seasoned creator or just getting started, you can earn while sharing the styles you love.

PARTNERSHIP PERKS

• ✨ 10% Organic Commission: Earn a 10% commission on all organic sales generated through your unique affiliate link.
• 📈 Paid Ad Bonuses: Earn an additional 4% commission on sales generated through our advertising if you choose to allow your content to be used in our paid ads. This setting is completely optional and can be toggled on or off at any time within your TikTok account.
• 👗 Refundable Samples: We want to get our latest pieces in your hands! If you generate at least 3 sales, we will fully refund the cost of your sample product.

GETTING STARTED

This program is a fantastic way to become a Wild Oak Boutique affiliate and start growing your brand alongside ours.

Need assistance? If you have questions or need help getting set up within the TikTok app, please don't hesitate to reach out—we’re here to help! 💛

TECHNICAL TROUBLESHOOTING

If you are experiencing issues with the website, we recommend the following steps for an optimal experience:

• Recommended Browser: We suggest using Google Chrome for the best compatibility with our site.
• Try the App: For a smoother, faster shopping experience, you can also download our mobile app.
• Further Help: If issues persist while using Chrome, please feel free to reach out to our team via email.

LOGIN & PASSWORDS

• Passwordless Login (Primary): We now offer a seamless, passwordless login experience. Instead of remembering a password, simply enter your email or phone number to receive a secure one-time code via email or SMS to access your account instantly.
• Why isn't my login working? If your credentials or code aren't accepted, ensure you are using the email address associated with your original orders.
• "No account found" error: If you see this message, you likely haven't created a formal account yet. Simply create a new account using your email; once created, all previous orders associated with that email will automatically appear in your history.
• Legacy Passwords: If you prefer to use a traditional password, use the Forgot Password link to update your credentials. Please remember to check your junk or spam folder for the automated reset link.

ACCOUNT MANAGEMENT

• Session Timeouts: For your security, browser cookies expire every 24 hours, which may log you out. While we cannot change this interval, you can adjust cookie expiration settings within your specific browser.
• Deleting an account: If you wish to have your account removed from our system, please contact us via email, and our team will assist you.

PAYMENT NOT PROCESSING

We know how frustrating it can be when your order won’t go through. Please try these quick steps to resolve most checkout issues:

• Try a different device or browser: Our website is optimized for Google Chrome and Safari. Switching browsers, clearing your cache, or using an incognito window often resolves technical glitches.
• Check with your bank or card issuer: If you receive a “card declined” message, contact your financial institution directly to ensure the transaction is cleared.
• Verify your billing details: Ensure your zip code and billing address match exactly what your bank has on file. Even small mismatches, like abbreviations, can cause a failure.

👉 Still stuck? Please take a screenshot of the error message and email our support team. This helps us resolve the issue much faster!

PROMO CODE OR GIFT CARD ISSUES

• Check restrictions: Some discounts exclude specific items like sale products or gift cards. Double-check the terms of the code to ensure it applies to your current cart.
• Enter codes separately: Please note that gift cards and promo codes must be entered into their separate designated fields during checkout.
• Need help? If your code still isn't working, email our support team with a screenshot of your checkout page and the specific code you are trying to use.

💡 PRO TIP

Many checkout issues can be resolved simply by refreshing the page and re-entering your details carefully.

WHEN a customer asks or is unclear about which jeans qualify for the denim sale:

• IF the customer requests clarification, THEN explain that only jeans featuring the "Denim Deal" banner on their product page or those listed under the "Denim Deals" section at the top of the website are included in the sale pricing.
• IF the customer asks about specific jeans not showing sale pricing, THEN suggest they verify the presence of the banner and confirm the jeans are part of the promotion before adding to cart.
• IF the customer’s question is unclear or requires checking specific product eligibility, THEN escalate to a human agent and inform the customer that their inquiry has been forwarded to a team member for review.

WHEN a customer reports that jeans labeled as on the denim sale are showing full or regular price in the cart or at checkout:

• IF the customer specifies the jeans they added to the cart, THEN confirm that the jeans must have the "Denim Deal" banner visible on the product page or be listed under the "Denim Deals" section at the top of the website, as not all jeans are included in the sale.
• IF the customer reports prices differ at checkout or discounts do not appear, THEN instruct the customer to try refreshing their browser, clearing their cart, and adding the jeans again to see if the sale pricing applies.
• IF the customer uses a discount code, THEN remind them to ensure the code is applied correctly at checkout.
• IF after these steps the issue persists, THEN collect details such as the specific jeans SKUs or names, screenshots showing pricing issues, and the discount code used (if any), escalate to a human agent, and inform the customer that their request has been forwarded for review to help ensure they receive the sale pricing.